Servis Yönetimi

Your devices and technical team are under control at all times.

Installation, troubleshooting, and maintaining 100% functionality of medical devices (owned, leased, or consigned) in accordance with tender specifications is the most challenging part of the operation. The Medicalapp Service Management module eliminates this challenge.

Device History and Tracking

A medical company's field equipment inventory consists of owned, leased, and consigned devices, all simultaneously located in different institutions and on different projects. Not knowing the physical location and history of each device makes both specification obligations and spare part cost tracking impossible. Medicalapp allows you to instantly track which project each device is involved in, its past operations, replaced spare parts, and its current physical location. Each device becomes a record with its own history; you can see which device has been in which institution for how long and what operations have been performed on it, all from a single screen.

Technical Service Work Orders

Installation, maintenance, troubleshooting, training, and demo requests represent a constant and prioritized workload for medical companies. Managing these requests via phone and text messages often leads to uncertainty regarding which personnel are where and which equipment needs to be brought. Medicalapp assigns work orders to technical personnel for requests such as installation, maintenance, troubleshooting, training, or demos. The equipment the personnel need to bring and the institution they are visiting are clearly defined. This ensures that the field team's work is based on a defined and trackable work order within the system, rather than verbal instructions.

Mobile Signature Technical Service Forms

The most critical output of a technical service operation is the service form, which confirms customer approval of the work performed. Paper forms taking days to reach the office from the field delay billing and carry the risk of document loss. At Medicalapp, field personnel fill out the form via mobile device upon completion of the work, the customer digitally signs the form via mobile device, and the form is automatically sent to both parties via email. The work is digitally closed as soon as it's completed in the field; both the customer and the company receive the same document simultaneously.

CCN Tracking Management (Lost and Error Codes)

In medical companies that operate on a test kit basis, device-related errors directly translate into wasted test kits, and the inability to pass these losses on to the supplier constitutes a significant cost. For example, if a batch of 100 test kits becomes unusable due to a device error after 25 uses, the error code and lot information are recorded in Medicalapp's CCN cards. This ensures that return and billing processes with the supplier are managed flawlessly. Each lost kit is documented with its error code and lot information; reconciliation with the supplier becomes record-based.