Which customer did you sell the serial number product to?
Which lot number of raw material did you use while producing your product?
Has your serial number product warranty expired?
How many times did your customer send you the product with the same serial number to the service, what actions did you take?
You can work with #Dynamics365BC for all of these issues.
#Dynamics365BC works with a strong serial and lot tracking infrastructure for your raw materials, products and commercial goods.
You can mark that you will monitor all your stock items that you have purchased, sold, used in production, that you want to track information such as warranty period, expiration date, on a serial or lot basis, and you can add obligations for the documents that you move the stock.